Questions, answered.
Getting started
How long does setup take?
Most salons are booking within an afternoon: add your services, set your hours, invite your team, and share your booking link.
Do I need a card for the free trial?
No. Start the trial with just your email. You only enter a card when you choose to subscribe.
What happens when the trial ends?
Your account becomes read-only. Nothing is deleted, and everything unlocks the moment you subscribe.
Booth renters
Do booth renters have to pay?
Not when their salon invites them. Invited renters are free and don't count toward the salon's team size.
Where does a renter's money go?
Into the renter's own Stripe account. Card payments a renter takes are never routed through the salon's account.
I'm a renter but my salon doesn't use FocusOnSalons. Can I still use it?
Yes. Sign up as a booth renter and run your own book of clients on your own plan.
Payments
Do I need a card reader?
No. QR checkout works with no hardware: the client scans a code and pays on their own phone. A front-desk smart reader is available if you want one.
Who processes card payments?
Stripe. Card numbers go straight to Stripe and are never stored by FocusOnSalons.
Can I record cash payments?
Yes. Cash and other payment types are recorded at checkout alongside card payments, so your income records are complete.
Billing
How is the price worked out?
Your base price covers you, and each additional team member adds a flat amount. See the pricing page for your exact price.
Can I cancel anytime?
Yes. There's no contract. Cancel from Plan & Billing in the app.
Still have a question? Get in touch.
Spend your time behind the chair, not the front desk.
Set up your salon in an afternoon. Your free trial includes every feature.